Browse the Atlas Serviced Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-In: 2:00pm until 5:00pm
Key collection can be arranged outside the hours shown above. Please contact us directly if this service is required.
Q: Do you require a security bond upon check-in?
For security purposes photo ID must be provided upon arrival along with the credit card used to hold the booking. A pre-authorisation for each room as a guarantee against the room of $100AUD applies. We reserve the right to deny check-in without valid ID and credit card upon arrival.
For all VISA Card & Mastercard transactions a surcharge of 1.5% applies to all rates. American Express & Diners has a surcharge of 3% to all rates.
Q: Is after hours check-in available?
Check-in time is from 2:00pm until 5:00pm daily.
Arrivals outside these hours can be arranged so please call at least a day in advance to arrange.
Reception is open from 9:00am until 5:00pm Monday to Saturday & 10:00am until 5:00pm on Sunday's and Public Holidays.
Q: What are the reception hours?
Monday to Saturday: 9:00am - 5:00pm
Sunday's & Public Holidays: 10:00am - 5:00pm
Hours may vary depending on the season. Our office contact number is +61 2 9516 5793.
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Complimentary and unlimited Wi-Fi is available in all rooms and all common areas.
Q: What facilities do you have?
- Internet access
- Non-smoking property
- On-site secure undercover parking
- Self-service in-room laundry facilities (includes washing machine & dryer)
- Full kitchen
- On-Site Grocery & Liquor Store
Q: Is there car parking available?
Yes, secure underground parking is available with direct access to the lift. To avoid disappointment please book in advance as spaces are limited. Parking is charged at $20.00 per night.
Q: How often are the rooms serviced?
Light cleaning service is offered every second day and a full clean service is offered every fourth day of your stay.
Daily housekeeping services are available upon request.
General information about our location.
Q: Getting Here?
If you are heading towards the City along Parramatta Road, turn left into Layton Street, Camperdown. Our property is located on the corner of Layton & Isabella Streets.
A taxi from Sydney domestic or international airport will cost between $35-$60AUD depending on traffic conditions.
Taxi services can be arranged at our reception desk.