Browse the Atlas Serviced Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Monday to Saturday: Check-In 2:00pm - 4:00pm.
Sunday & Public Holidays: After hour check-in procedures apply. Please contact us at least 24 hours prior to make arrangements.
Check-Out: 10:00am daily
Key collection can be arranged outside the hours above. Please contact us directly if this service is required.
Q: Do you require a security bond upon check-in?
For security purposes and bond, photo ID must be provided upon arrival along with the credit card used to hold the booking.
We reserve the right to deny check-in without valid ID and credit card upon arrival.
VISA Card & Mastercard transactions incur a surcharge of 1.5% on all rates. American Express & Diners have a surcharge of 3% to all rates.
Q: Is after hours check-in available?
Check-in: 2:00pm - 4:00pm Monday to Saturday.
Sunday & Public Holidays check-in is managed through our after-hours procedure via our key lock box. Details will be provided.
Arrivals outside the hours above can be arranged. Please contact us at least 24 hours in advance if this service is required.
Reception is open from 10:00am - 4:00pm Monday to Saturday & 10:00am - 2:00pm on Sunday's and Public Holidays.
Reception hours may vary.
Q: What are the reception hours?
Monday to Saturday: 10:00am - 4:00pm.
Sunday & Public Holidays: CLOSED. After-hour check-in procedure applies on these days.
Reception hours may vary depending on seasonal demand and/or public holidays. Our office contact number is +61 2 9516 5793.
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Complimentary and unlimited Wi-Fi is available in all rooms and all common areas.
Q: What facilities do you have?
- Internet access
- Non-smoking property
- On-site secure underground car parking
- Self-service in-room laundry facilities (includes washing machine & dryer)
- Full kitchen
- On-Site Grocery & Liquor Store
Q: Is there car parking available?
Secure underground parking is available with direct access to the lift from the basement.
To avoid disappointment please book in advance as car spaces are limited.
Parking is charged at $20.00 per night.
Q: How often are the rooms serviced?
A light cleaning service is offered every second day and a full clean is offered every fourth day of your stay.
Daily housekeeping services are available upon request.
General information about our location.
Q: Getting Here?
Heading north towards the City along Parramatta Road, turn left into Layton Street, Camperdown. Our property is located on the corner of Layton & Isabella Streets.
A taxi from the Sydney domestic or international airports will cost between $35-$55AUD depending on traffic conditions.
Taxi services can be arranged through our reception desk.