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Browse the Atlas Serviced Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In: 2pm - 5pm

Check Out: 10am

Key pick up can be arranged outside these times. Please contact us directly if required.

Q: Do you require a security bond upon check-in?

For security purposes we must have photo ID upon arrival and take credit card details and a preauthorisation for each room as a guarantee against the room. We have the rights to deny check in without a valid credit card on arrival. No cash bonds will be accepted.

On arrival to check in a preauthorisation of $200.00 is charged if the booking has been prepaid, if prepayment has not occurred the preauthorisation of $200.00 will be taken 48 hours prior to arrival.

For all Visa and Mastercard transactions a surcharge of 1.5% applies and for American Express a surcharge of 3% applies.

Q: Is after hours check-in available?

Check in time is from 2:00pm - 5:00pm, between these times all guests are required to check in.

If you wish to arrange check in outside of the listed operational hours, we are happy to accommodate you,  please call at least a day in advance.

Q: What are the reception hours?

8:30am - 5:30pm

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Complimentary Wifi is available in all rooms and public areas

Q: What facilities do you have?

  • Internet access
  • Non-smoking property
  • On-site secure undercover parking
  • Self service laundry facilities

Q: Is there car parking available?

Yes, Car Parking is $20.00 per night and is underground secure car parking.  Please book parking in advance to avoid disappointment.

 One complimentary carpark per booking is provided when bookings are made direct.

Q: How often are the rooms serviced?

Light service or full service alternating every second day. 

Daily housekeeping services are available on request.

Location FAQ's

General information about our location.

Q: Getting Here?

If you are heading towards the city from Parramatta Road,  turn left onto Layton Street Camperdown and our property is located on the left on the corner of Layton Street and Isabella Street.

Airport shuttle services can be arranged by calling the property. The cost is around $25.00 per person.

A taxi can be arranged at a cost of around $25.00 to $50.00 subject to traffic conditions.